Frequently Asked Questions

Question: I’m experiencing difficulties placing an online order and checking out

Answer: Please contact us, we will be able to create a voucher sale over the phone, take payment and arrange postage

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Question: How do I print my email voucher?

Answer: Your voucher will arrive by email as a PDF attachment, please open the PDF attachment and print, the quality of the print finish will be determined by the spec of your printer.

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Question: What delivery and postal options do I have?

Answer:

• Gift Vouchers can be emailed free of charge
• Can be mailed 1st class in an A5 branded envelope £5.45
• Can be mailed 1st class in a gift voucher box £8.45

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Question: Can I have a VAT receipt for my purchase

Answer: We do not supply VAT receipts on voucher sales; however VAT receipts can be issued on the redemption of the voucher

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Question: I’ve received my voucher and there is a mistake on it can I get it amended?

Answer: Yes please do contact us, we can amend or re-issue a voucher

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Question: I’ve lost my voucher can I still make a booking?

Answer: Vouchers can be retrieved from the system and re-issued, but please do contact us as this is solely at the discretion of the manager on duty at the time of the query

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Question: Can I extend or refund my voucher?

Answer: Unfortunately vouchers cannot be extended or refunded

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Question: I have only part used my voucher, can I carry forward the balance

Answer: Unfortunately each voucher has a unique identity code that can only be used for one transaction

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Question: How do I redeem my voucher?

Answer: Prior booking is essential and can be achieved by contacting us on the following telephone number: 01751 417345